DK MART

RETURN & REFUND POLICY

Customer Returns, Replacements, Exchanges & Refunds

 

Thank you for shopping with DK Mart. We want you to have a reliable and satisfactory shopping experience. This Return & Refund Policy explains when products purchased from DK Mart may be returned, replaced, exchanged or refunded and the process for requesting assistance.

This policy applies to purchases made through the DK Mart online store and other DK Mart sales channels expressly covered by the applicable order terms. Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded under applicable law.

1. RETURN WINDOW

Unless a different period is specifically stated on the applicable product page or order documentation, eligible products may be requested for return within 7 days from the date of delivery.

The return period for a particular product may differ where the product page, promotional terms, warranty terms or applicable law provides otherwise.

Return requests made after the applicable return period may be declined unless a longer period or remedy is required by applicable law, a valid warranty, or has otherwise been approved by DK Mart.

2. WHEN A PRODUCT MAY BE RETURNED

A product may generally qualify for return where the wrong product was delivered; the product was damaged during transportation; the product is defective or non-functional on arrival; required components or accessories are missing; the product materially differs from its description; or the product is otherwise eligible under the return conditions displayed before purchase.

For a change-of-mind return, the product should generally be unused, undamaged, complete, in its original packaging where applicable, and accompanied by accessories, manuals and other components supplied with it.

3. DAMAGED PRODUCTS

If an order arrives visibly damaged, please contact DK Mart as soon as reasonably possible.

We recommend photographing the outer package before opening it and taking photographs or video of the package, product and visible damage after opening. Please retain the original packaging, accessories and documentation until the matter is resolved.

DK Mart may request photographs, video or other information reasonably necessary to investigate a damage claim. Such evidence is intended to assist investigation and is not intended to remove any mandatory consumer right where such evidence cannot lawfully be required.

4. WRONG PRODUCT RECEIVED

If DK Mart sends a product different from the product ordered, please contact us within 7 days of delivery, or sooner where the product page specifies a shorter reporting period for a particular issue.

After verification, DK Mart may arrange an appropriate remedy, which may include replacement, exchange, return and refund, or another remedy required or permitted by applicable law.

5. ELECTRICAL & ELECTRONIC PRODUCTS – RETURN, DEFECT & WARRANTY CONDITIONS

Electrical and electronic products may be subject to special return, replacement, repair and warranty conditions because their condition and functionality can be affected by installation, voltage fluctuations, electrical supply, compatibility, physical handling, software/configuration, liquid exposure and other factors.

Customers are strongly advised to inspect the product, model, specifications, accessories, compatibility, power requirements and visible condition immediately after delivery and, where reasonably possible, before installation or extensive use.

5.1 Return Period Is Different From Warranty Period

The standard return period stated in this policy is a commercial return window and is separate from any manufacturer's warranty or seller warranty.

The applicable warranty period for an electronic/electrical product, if any, will be specifically stated on the relevant product page, order confirmation, invoice, warranty card/documentation or other applicable product information before purchase.

The stated warranty period may differ from product to product. Customers should check the applicable product listing before placing an order.

5.2 If No Warranty Period Is Stated

Where a product listing or applicable documentation does not expressly state a manufacturer's or seller warranty period, DK Mart does not voluntarily provide a separate post-return-period seller warranty for subsequent electronic or electrical failure, except to the extent a remedy is required under applicable law or the product was defective, deficient, non-conforming or otherwise covered by a legally enforceable obligation.

The absence of a separately stated seller warranty does not limit any mandatory consumer right that cannot lawfully be excluded.

5.3 Defect or Non-Functionality on Delivery

If an electronic/electrical product is received non-functional, defective, physically damaged, incomplete or materially different from the product ordered, the customer should notify DK Mart within the applicable return/reporting period stated on the product page or in this policy.

DK Mart may require reasonable photographs, video, serial-number information, packaging photographs, installation details and other information necessary to investigate the claim.

Where reasonably necessary, DK Mart, the manufacturer or an authorised service provider may perform troubleshooting, inspection, testing or diagnosis before approving a replacement, repair, refund or warranty remedy.

Submitting a defect claim does not automatically constitute approval of a return or refund.

5.4 Electronic Failure After the Return Period

A malfunction occurring after the applicable return period will not automatically qualify as a return or refund.

Where the product carries a valid manufacturer's or seller warranty, the issue will generally be handled through the applicable warranty/service process, subject to the warranty's coverage, exclusions, validity requirements and verification.

Depending on the product and applicable warranty, the remedy may include troubleshooting, repair, replacement of a defective component, replacement of the product, or another remedy provided under the applicable warranty or required by law.

A refund is not automatically available merely because an electronic product stops functioning during or after the warranty period.

5.5 Customer-Caused Damage and Warranty Exclusions

Unless applicable law requires otherwise, electronic/electrical failures or damage caused by any of the following may be excluded from return, replacement or warranty coverage:

• physical impact, breakage, cracks, dents or accidental damage;
• water, liquid, moisture or corrosion damage;
• incorrect installation or assembly;
• use with incompatible equipment, accessories, adapters, chargers or power sources;
• voltage fluctuation, power surge, short circuit, electrical misuse or incorrect electrical connection;
• overheating caused by improper use or installation;
• unauthorised opening, dismantling, modification or alteration;
• repair or attempted repair by an unauthorised person or service centre;
• tampering with or removal/alteration of serial numbers, IMEI numbers, security labels or identification marks;
• misuse, negligence or abnormal use;
• use contrary to the manufacturer's instructions;
• software/configuration issues where the hardware is functioning correctly;
• normal wear and tear, consumable parts or cosmetic deterioration that does not affect functionality; or
• any other exclusion expressly stated in the applicable manufacturer's or seller's warranty.

5.6 Inspection, Testing & Verification

For electronic and electrical products, DK Mart, the manufacturer or an authorised service provider may inspect and reasonably test the product to determine:

(a) whether the reported defect exists;

(b) whether the product corresponds to the product sold;

(c) whether the serial number/IMEI/product identification matches the order;

(d) whether the issue is a manufacturing defect or customer-caused damage;

(e) whether the product has been modified, opened, repaired or tampered with; and

(f) whether the claim falls within the applicable return or warranty period.

A product returned under a defect or warranty claim may therefore be tested before a refund, replacement or other remedy is approved.

5.7 Serial Numbers, Product Identification & Accessories

Customers must return the same product supplied by DK Mart, together with applicable serial numbers, IMEI numbers, security labels, accessories and other components supplied with the product, where applicable.

DK Mart may reject a return or claim, subject to applicable law, where there is reasonable evidence of product substitution, serial-number/IMEI mismatch, tampering, missing essential components, intentional damage or other materially misleading conduct.

5.8 No Automatic Refund for Every Electronic Failure

A request for refund is not, by itself, proof of a defect or entitlement to a refund.

DK Mart may first determine whether the matter is:

1. an eligible return;
2. transit damage;
3. a defect existing at delivery;
4. a valid manufacturer's/seller warranty claim;
5. customer-caused damage;
6. misuse or incompatibility;
7. normal wear and tear; or
8. another issue outside the applicable return/warranty coverage.

The appropriate remedy will be determined after reasonable verification and in accordance with the applicable product terms, warranty terms and applicable law.

Where a repair or replacement is the applicable warranty remedy, DK Mart may facilitate or direct the customer to the applicable manufacturer/authorised service provider rather than issuing an immediate refund, subject to applicable law.

6. CHANGE-OF-MIND RETURNS

Where change-of-mind returns are offered for a product, the request must be made within the applicable return window and the product must generally be unused, complete, undamaged and suitable for resale.

DK Mart may inspect returned products before approving a change-of-mind refund.

Certain products may be excluded from change-of-mind returns because of their nature, hygiene or safety considerations, customisation, software/licensing restrictions, or other lawful reasons. Any product-specific exclusion should be disclosed before purchase.

7. PRODUCTS THAT MAY NOT QUALIFY FOR CHANGE-OF-MIND RETURNS

Depending on the product and applicable law, exclusions may include products specifically marked as non-returnable; personalised or customised products; products made to customer specifications; products damaged after delivery through customer misuse; products with missing components; products with removed or damaged serial numbers; certain hygiene-sensitive products; products that have been installed or materially modified; or products that have been used beyond what is reasonably necessary for inspection or testing.

These exclusions do not remove rights relating to defective, damaged, incorrectly supplied or non-conforming products where applicable law provides such rights.

 

8. CHANGE-OF-MIND RETURNS FOR ELECTRONIC PRODUCTS

Electronic/electrical products are not automatically eligible for change-of-mind returns merely because the customer has changed their mind, selected an incompatible product, purchased the wrong specification, or no longer requires the product.

Where a product is specifically offered with a change-of-mind return option, the product must comply with the applicable return conditions and must generally be unused or used only to the extent reasonably necessary for inspection, complete, undamaged and suitable for resale.

Installation, activation, registration, modification, extensive use, dismantling or alteration may affect eligibility for a change-of-mind return where permitted by applicable law and disclosed before purchase.

9. MOBILE ACCESSORIES

Compatibility should be checked before purchase. Where a customer purchases an accessory for an incompatible device, any return will be handled under the applicable change-of-mind return conditions, including the condition of the product.

10. KIDS' EDUCATIONAL & CRAFT PRODUCTS

Customers should inspect educational and craft products before use. Products that have been opened, assembled, used, mixed with other materials, altered or partially consumed may not qualify for a change-of-mind return where a lawful exclusion applies and has been disclosed.

Safety-related defects or products materially different from the order will be handled in accordance with applicable law and this policy.

11. HOW TO REQUEST A RETURN

Contact DK Mart at the details provided at the end of this policy, or use the return functionality available through your DK Mart customer account where enabled.

Please provide your order number, customer name, registered email/mobile number, product name, reason for return and photographs/video where relevant. DK Mart may request additional information reasonably necessary to process the request.

Submitting a request does not automatically mean that the return has been approved.

12. RETURN APPROVAL & INSPECTION

DK Mart may review the order date, return eligibility, reason for return, product condition, serial number, accessories, photographs/video and warranty information.

Returned products may be inspected and, for electronic products, reasonably tested for functionality.

Where a return is not approved, DK Mart will communicate the applicable reason, subject to applicable law.

13. RETURN SHIPPING COSTS

Where the return is due to DK Mart's error, such as a wrong product, qualifying transit damage, confirmed qualifying defect or missing components attributable to DK Mart, DK Mart will arrange or reimburse reasonable return shipping costs, subject to verification and applicable law.

For eligible change-of-mind returns, the customer will generally bear the applicable return shipping cost unless the product page, promotional terms or applicable law states otherwise.

14. RETURN PACKAGING

Customers should use the original packaging wherever reasonably possible and pack the product securely to prevent damage during return transportation.

Where a customer is responsible for arranging a return, the customer should retain the return tracking information until the return is confirmed as received.

15. REFUND ELIGIBILITY & REMEDIES

After a returned product is received and approved, DK Mart may provide the appropriate remedy, which may include a full refund, partial refund where legally permissible and appropriate, replacement, exchange, repair, warranty service or another remedy required or permitted by applicable law.

The appropriate remedy may depend on the nature of the issue, product condition, product availability, warranty arrangements and applicable law.

16. REFUND METHOD

Where practicable, refunds will be made through the original payment method or another legally and operationally appropriate method.

For Cash on Delivery orders, DK Mart may require appropriate bank/account or other refund information necessary to process the refund.

DK Mart will never require a customer to disclose a UPI PIN, OTP, CVV, card PIN or banking password in order to receive a refund.

17. REFUND PROCESSING TIME

Unless a different period is required by applicable law or communicated for a particular order, refunds will generally be initiated within 5–7 business days after the returned product is received and successfully inspected.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other payment provider and may be outside DK Mart's direct control.

18. SHIPPING CHARGES & REFUNDS

For eligible change-of-mind returns, original shipping charges may be non-refundable unless otherwise stated or required by applicable law.

Where a return is due to a qualifying error attributable to DK Mart, reasonable shipping charges may be refunded or otherwise handled by DK Mart.

19. EXCHANGES & REPLACEMENTS

Where a product qualifies for replacement or exchange, DK Mart may provide a replacement subject to product availability, verification of the issue, applicable return conditions and applicable law.

If the replacement product is unavailable, DK Mart may provide another appropriate remedy, including a refund where applicable.

 

20. WARRANTY – PRODUCT-SPECIFIC TERMS

Warranty coverage is product-specific and is not uniform across all DK Mart products.

Before purchasing an electronic/electrical product, customers should review the warranty information displayed on the product page or otherwise provided with the order.

Where applicable, DK Mart will identify:

• Warranty Period: [e.g. 6 months / 1 year / 2 years / As stated on product page]
• Warranty Provider: [Manufacturer / DK Mart / Authorised Service Provider]
• Warranty Type: [Repair / Replacement / Service / Other]
• Coverage: As specified for the particular product
• Exclusions: As specified in the applicable warranty terms
• Warranty Claim Process: As specified on the product page, warranty card or service documentation

Where the product is covered by a manufacturer's warranty, the manufacturer or its authorised service provider may be responsible for diagnosis, repair or replacement in accordance with its warranty terms.

A manufacturer's warranty is separate from DK Mart's commercial return policy.

The warranty period does not automatically create an unconditional right to a refund. The applicable warranty remedy will depend on the warranty terms, nature of the defect, product condition, verification results, availability of repair/replacement and applicable law.

Nothing in this policy excludes, restricts or waives any consumer right or remedy that cannot legally be excluded.

21. COMBOS, BUNDLES & PROMOTIONAL ITEMS

For combos, bundles, multi-packs and promotional sets, return conditions may apply to the complete bundle rather than individual components.

Where an order includes a free promotional item or discount benefit, returning the qualifying product may affect eligibility for the promotion. The applicable promotional terms will apply, subject to applicable law.

22. SALE & DISCOUNTED PRODUCTS

Discounted or sale products remain subject to the return conditions stated on the product page and applicable law.

A sale price does not by itself remove mandatory consumer rights.

23. COD ORDERS & REFUSED DELIVERIES

DK Mart may use order confirmation or verification procedures for Cash on Delivery orders.

If an order is returned because of an incorrect address, incorrect PIN code, repeated delivery failure, customer refusal or another circumstance attributable to the customer, DK Mart may contact the customer regarding re-shipment.

Additional shipping charges may apply to re-shipment where permitted and disclosed. Any refund will be handled according to the applicable order terms and law.

24. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

DK Mart may investigate suspected fraudulent or abusive return activity, including returning a different product, serial-number substitution, intentional damage, repeated false defect claims, returning incomplete products or other materially misleading conduct.

Where there is reasonable evidence of abuse, DK Mart may take lawful action, including rejecting a fraudulent claim or restricting certain return methods. This does not limit legitimate consumer rights.

25. CUSTOMER-CAUSED DAMAGE / EXCLUDED CONDITIONS

Unless otherwise required by applicable law, DK Mart may decline a return, replacement or warranty claim where inspection reasonably establishes that the reported issue resulted from:

• misuse or abnormal use;
• accidental or physical damage;
• water/liquid/moisture exposure;
• improper installation;
• incompatible accessories or equipment;
• incorrect voltage, power supply or electrical connection;
• voltage fluctuation, surge or short circuit;
• unauthorised repair or modification;
• opening or dismantling the product;
• tampering with serial number/IMEI/security markings;
• negligence;
• failure to follow manufacturer instructions;
• normal wear and tear;
• use beyond the intended purpose; or
• any other condition expressly excluded by the applicable warranty.

Where a customer disagrees with a technical assessment, DK Mart may, where reasonably available, refer the product to the manufacturer or authorised service centre for further diagnosis.

A customer's assertion that a product is "defective" does not by itself establish a manufacturing defect or create an automatic entitlement to a refund.

DK Mart will, however, honour all remedies and obligations required under applicable consumer-protection law.

26. MISSING ITEMS OR COMPONENTS

If an item or component appears to be missing, contact DK Mart promptly. We may request package photographs, order information, delivery details or other evidence reasonably necessary to investigate the matter and will provide the appropriate resolution after verification.

27. RETURN NOT RECEIVED BY DK MART

Customers should retain return tracking information until the return is confirmed as received.

Where DK Mart provides a return label or pickup service, the applicable courier tracking information may be used to monitor the shipment.

28. REFUND DELAYS

If DK Mart confirms that a refund has been processed but the amount has not appeared within the expected timeframe, contact us with your order number, refund reference if available, payment method and refund confirmation date.

29. LEGAL RIGHTS

This policy establishes DK Mart's commercial return and refund process. Nothing in it is intended to exclude, restrict or waive any consumer right, statutory remedy or liability that cannot lawfully be excluded.

Where applicable law provides a customer with rights greater than those stated in this policy, the applicable legal rights will prevail.

30. POLICY CHANGES

DK Mart may update this policy from time to time to reflect changes in products, services, technology, business practices or applicable law. The latest version will be published on the DK Mart website with the applicable Last Updated date.

Changes will not affect rights that have already accrued under applicable law.

DK MART — QUICK RETURN REFERENCE

CONTACT DK MART

Legal Entity	ASHWIN B. KUKADIYA
Brand	DK Mart
Website	https://www.dkmart.co.in
Customer Support Email	info@dkmart.co.in
Privacy / Grievance Email	info@dkmart.co.in
Phone / WhatsApp	[8469444069]
Business Address	[638,2nd Floor, Tekra Faliya, Old Katargam Police Chowki, Katargam,Surat, Gujarat,India-395004]
Grievance Officer	ASHWIN B. KUKADIYA
Customer Support Hours	9:00 TO 19:00, WEEKENDS OFF

 

— End of DK Mart Return & Refund Policy —