DK MART

SHIPPING & DELIVERY POLICY

Order Processing, Dispatch, Delivery, Tracking & Shipping Terms

 

Thank you for shopping with DK Mart. This Shipping & Delivery Policy explains how orders are processed, packed, dispatched, tracked and delivered when you purchase products through the DK Mart online store.

By placing an order, you acknowledge and agree to the shipping terms applicable to that order. Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded.

1. SHIPPING COVERAGE

DK Mart aims to deliver products to serviceable locations across India through available courier, logistics and delivery partners.

Delivery availability may vary by product, seller/warehouse location, destination PIN code, product size or weight, courier coverage and other operational factors.

Certain remote, restricted, difficult-to-service or otherwise unavailable locations may have limited delivery options or may not be serviceable.

2. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including recipient name, house/building number, street/locality, city, state and correct PIN code, together with a valid contact number where requested.

DK Mart is not responsible for delays or failed delivery caused by an incorrect, incomplete or inaccessible address or inaccurate contact information supplied by the customer, subject to applicable law.

Customers should review the delivery address carefully before completing checkout.

3. ORDER PROCESSING TIME

Orders are generally processed after successful order placement and payment confirmation, or after COD order verification where applicable.

Most orders are intended to be packed and dispatched within [1–3 business days], unless a different processing period is shown on the product page or at checkout.

Products that are made-to-order, pre-ordered, customised, back-ordered or sourced specifically for an order may require additional processing time, which will be communicated where reasonably practicable.

4. ESTIMATED DELIVERY TIME

Estimated delivery timelines are displayed at checkout, on the product page or in order communications where available.

As a general guide, domestic deliveries may take approximately [3–10 business days] after dispatch, depending on destination, courier service and other circumstances.

Delivery estimates are not guaranteed unless DK Mart expressly states that a particular delivery commitment applies to the order.

5. DISPATCH CONFIRMATION

Once an order is dispatched, DK Mart may send a dispatch confirmation through email, SMS, WhatsApp or another available communication channel.

The dispatch communication may contain the courier name and tracking information where available.

6. TRACKING

Where tracking is available, customers may use the tracking link or tracking number provided by DK Mart or the applicable courier.

Tracking information is provided by the logistics provider and may take some time to become active after dispatch.

Delivery scans and estimated dates shown by a courier are controlled by the courier and may change during transit.

7. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout or otherwise disclosed before the order is placed.

Shipping charges may vary according to destination, order value, product dimensions, weight, delivery service, promotional offers and other applicable factors.

Where DK Mart offers free shipping, the offer may be subject to product, order-value, location or promotional conditions stated at the time of purchase.

8. FREE SHIPPING OFFERS

Free-shipping promotions may be subject to minimum order values, selected products, selected locations, promotional periods or other stated conditions.

DK Mart may withdraw or modify future free-shipping promotions. Changes will not affect a qualifying order already accepted unless required or permitted by applicable law.

9. CASH ON DELIVERY (COD)

COD may be available only for eligible products, locations and order values.

DK Mart may use verification procedures before dispatching COD orders.

Repeated refusal or non-acceptance of correctly fulfilled COD orders may result in restrictions on future COD availability, subject to applicable law.

10. DELIVERY ATTEMPTS

Couriers may make multiple delivery attempts according to their operational procedures.

Customers should remain available at the delivery address or provide reasonable instructions to the courier where possible.

If delivery cannot be completed after reasonable attempts because of customer unavailability, incorrect address, refusal, inaccessible premises or other customer-attributable circumstances, the shipment may be returned to DK Mart.

11. REFUSED OR RETURNED-TO-SENDER SHIPMENTS

If an order is returned to DK Mart because of customer refusal, incorrect address, repeated failed delivery attempts or another circumstance attributable to the customer, DK Mart may contact the customer regarding re-shipment.

Additional shipping or handling charges may apply to re-shipment where permitted and disclosed.

Where a refund is applicable, the refund will be processed in accordance with the DK Mart Return & Refund Policy and applicable law.

12. DELIVERY DELAYS

DK Mart aims to meet the estimated delivery period but delivery may be delayed by circumstances including courier disruptions, severe weather, natural disasters, public holidays, strikes, transportation problems, technical failures, regulatory restrictions, remote-area logistics, high-volume periods or other events outside DK Mart's reasonable control.

Where DK Mart becomes aware of a material delay, we may provide an update through available communication channels.

13. FORCE MAJEURE / EVENTS BEYOND CONTROL

DK Mart will not be responsible for delivery delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, epidemic or pandemic-related disruption, war, civil unrest, government action, strikes, major infrastructure or network failures, courier disruptions or similar events.

DK Mart will take reasonable steps to resume or complete delivery when practicable.

14. PARTIAL SHIPMENTS

Where an order contains multiple products, DK Mart may dispatch items separately when products are stored at different locations, become available at different times, or require different shipping arrangements.

Where an order is split into multiple shipments, the customer may receive separate tracking information.

15. PRODUCT AVAILABILITY & BACKORDERS

If a product becomes temporarily unavailable after an order is placed, DK Mart may contact the customer regarding an updated dispatch estimate, substitute product where appropriate, or applicable cancellation/refund options.

Pre-order, back-order or made-to-order products may have different processing and delivery periods that will be stated where reasonably practicable.

16. INSPECTION ON DELIVERY

Customers are encouraged to inspect the outer package at the time of delivery for visible signs of serious damage.

Where the package appears materially damaged, customers should, where reasonably possible, photograph the package before opening and retain relevant packaging until the issue is resolved.

Acceptance of a package does not by itself waive any valid consumer right relating to a defective, damaged, incorrect or non-conforming product.

17. DAMAGED IN TRANSIT

If a product arrives damaged, contact DK Mart as soon as reasonably possible using the customer support details provided below.

Please provide the order number and photographs or video of the package and product where available. DK Mart may use this information to investigate the claim and coordinate with the courier or other logistics provider.

Damaged-product remedies are governed by the DK Mart Return & Refund Policy and applicable law.

18. LOST OR MISPLACED SHIPMENTS

If tracking indicates that a shipment has been delivered but you have not received it, contact DK Mart promptly so that we can investigate with the courier.

DK Mart may request delivery details or other information reasonably necessary to investigate.

Where a shipment is confirmed lost in transit, DK Mart will take the appropriate action in accordance with the applicable order terms, logistics arrangements and applicable law.

19. WRONG OR MISSING PRODUCTS

If you receive the wrong product or an item/component is missing, contact DK Mart promptly.

DK Mart may request photographs, package information, delivery details and order information to investigate. Any replacement, return or refund will be handled under the Return & Refund Policy and applicable law.

20. HIGH-VALUE / LARGE / HEAVY PRODUCTS

Certain electrical appliances, bulky products or high-value items may require specialised logistics or additional delivery conditions.

Such products may have different shipping charges, delivery timelines, installation arrangements or service-area restrictions, which will be communicated on the product page or checkout where applicable.

21. INSTALLATION

Unless expressly stated on the product page or order documentation, standard delivery does not automatically include installation, assembly, demonstration or wall/furniture mounting services.

Where manufacturer-authorised installation is required or recommended, customers should follow the manufacturer's instructions and use an appropriately qualified service provider where necessary.

22. DELIVERY TO THIRD PARTIES

If a customer authorises a family member, neighbour, security desk, office reception, building management or other third party to receive an order, delivery to that authorised recipient may be treated as delivery to the customer, subject to applicable law and the courier's procedures.

Customers should ensure that any delivery instructions are accurate and lawful.

23. ADDRESS CHANGES AFTER ORDERING

Requests to change a delivery address after an order has been placed may not always be possible, particularly after dispatch.

Customers should contact DK Mart as soon as possible if an address correction is required. Any change will be subject to courier capability, serviceability and applicable operational or legal restrictions.

24. SHIPPING RESTRICTIONS

Some products may have shipping restrictions because of size, weight, electrical or battery-related characteristics, safety considerations, regulatory requirements, courier policies or destination limitations.

Where a product cannot be shipped to the selected location, DK Mart may cancel the affected shipment and provide the applicable refund or other remedy.

25. INTERNATIONAL SHIPPING

Unless expressly stated on the website, DK Mart currently provides shipping within India only.

If international shipping is introduced, separate terms concerning customs duties, import taxes, delivery responsibility, documentation and destination restrictions may apply.

26. SHIPPING PARTNERS

DK Mart may use third-party courier, logistics, fulfilment and transportation providers.

Courier allocation may depend on destination, product characteristics, service availability, cost, delivery performance and other operational considerations.

Customers may not always be able to select a specific courier unless DK Mart expressly provides that option.

27. DELIVERY ESTIMATES & LIABILITY

Delivery estimates are provided to help customers plan and are not, by themselves, a guarantee of a particular delivery date.

Nothing in this policy excludes liability or remedies that cannot legally be excluded, including applicable consumer rights.

28. SHIPPING CHARGES ON RETURNS

Return shipping costs are governed by the DK Mart Return & Refund Policy.

Where a return is caused by DK Mart's error or another qualifying circumstance, DK Mart will arrange or reimburse reasonable return shipping as stated in that policy, subject to verification and applicable law.

For eligible change-of-mind returns, the customer will generally bear return shipping costs unless otherwise stated or legally required.

29. CANCELLATION BEFORE DISPATCH

Customers may request cancellation before dispatch, subject to the applicable Cancellation Policy and the order status.

Once an order has been dispatched or entered a fulfilment stage where cancellation is no longer operationally possible, the customer may need to follow the applicable return process instead.

30. SHIPPING COMMUNICATIONS

DK Mart may send order, dispatch, delivery, tracking, service and related transactional communications through email, SMS, WhatsApp, telephone or other channels provided by the customer.

Customers should ensure their contact information remains accurate so that important delivery updates can be received.

31. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate delivery information, remaining reasonably available for delivery, following applicable delivery instructions, checking product compatibility before purchase, and promptly reporting delivery issues.

Customers should retain order confirmations, invoices and tracking information until the order and any applicable return period have been completed.

32. RELATIONSHIP WITH OTHER POLICIES

This Shipping & Delivery Policy should be read together with the DK Mart Terms of Service, Return & Refund Policy, Cancellation Policy, Privacy Policy and any product-specific terms.

If a mandatory legal requirement conflicts with a provision of this policy, the mandatory legal requirement will prevail to the extent of the conflict.

33. POLICY CHANGES

DK Mart may update this Shipping & Delivery Policy from time to time to reflect changes in shipping partners, service areas, business practices, technology or applicable law.

The latest version will be published on the DK Mart website with the applicable Last Updated date. Changes will generally apply prospectively unless applicable law requires otherwise.

34. CONTACT DK MART

For shipping, tracking or delivery assistance, please contact:

Legal Entity: ASHWIN B. KUKADIYA                

Brand: DK Mart

Website: [https://www.dkmart.co.in]

Customer Support Email: [info@dkmart.co.in]

Phone / WhatsApp: [+91 8469444069]

Business Address: [638,1^st Floor, Tekra Faliya, Bh. Old Katargam Police Chowki, Katargam,Surat,Guajarat-395004 ]

DK MART — SHIPPING QUICK REFERENCE

 

— End of DK Mart Shipping & Delivery Policy —